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What does a 404 Error message mean?

When you receive this error message from your Web browser, it indicates that the Web page you are attempting to view does not exist on the server. You might receive this error message for the following reasons:

  • Misspelled file name or directory. Make sure that the address you typed in your Web browser has no misspellings.
  • Broken Link. Your HTML code is calling a file that does not exist where the code expects to find it. Make sure that the URLs in your code correspond exactly to the path to the file or directory on the server. For instance, the URL might be http://www.yourdomain.com/folder1/page.htm. However, the file your code is asking for, called page.htm, is actually in a folder called folder2. Since your code is looking for page.htm in folder1 it cannot find the file and the page won't be visible. This can be corrected by moving the file page.htm to folder1 or by recoding your HTML so as to direct Web browsers to folder2.

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I can see my Web pages, but my friend can't. What's wrong?

Once a newly registered or transferred domain has been completed by InterNIC, it must then be updated by servers around the world (each of which updates at their own pace). Your friend may be using an Internet Service Provider that hasn't updated their servers to include your domain yet. It follows that anyone accessing your Web site through this Internet Service Provider will not be able to see your domain. You may notice this more if the Internet Service Providers in this scenario are located in different geographical locations.

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I uploaded my pages, but I can't see them. Why not?

A possible reason is that your homepage (the first page of your Web site) is misnamed. If you are on our UNIX server, that file must be named index.html or index.htm. This is case sensitive, so be sure the filename is all lower case. Also, be sure that this file was uploaded into your HTML directory. If it isn't there, you won't be able to see the Web site.

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I uploaded a new version of my Web site. Why do I still see the old version?

The changes you make to your site should take place immediately after successful uploading or publishing. Any delay in displaying the new updates is either the result of an unsuccessful upload/publish or caching in your Web browser. It is always a good idea to clear the cache on your browser when making changes to your Web site.

If you are on our UNIX server, your homepage must be named index.html or index.htm. This is case sensitive, so be sure the filename is all lower case. Be sure that this file is located in your HTML directory, not in a subfolder.

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